Draft Action Plan for the customs reform (area 4 “Customs ethics”)
To ensure the rule of law as well as the fair, unbiased, diligent, polite, persuasive and professional approach of the customs personnel.
• Elaboration and implementation of ethic policy for the customs authority determining professional and personal behavior and service standards to be met by all employees as well accepted, controlled and supported by the customs management;
• Elaboration and implementation of hiring, training, internal control and communication systems ensuring acknowledgement and compliance with the ethical principles;
• Elaboration and implementation of a management and organizational system to remove or reduce space for illegal actions and corruption as well as to establish internal sanctions for illegal actions on the job.